Contact
Get in touch with Syniray
Each subject has its own address, so your message reaches whoever handles it. For anything about your account, open a request on Help Syniray: the whole conversation with the team stays in one place.
Help Syniray
Open a request from your account
At help.syniray.ai you open a request from your Syniray account: it receives a reference, goes to the right team — Support, Billing or Legal — and you follow its state and the team’s replies on the page and by e-mail. You can attach images, PDFs and text files.
Open Help SyniraySign in with your Syniray account to open a request.
Channels
Choose the right address
Clicking an address opens your e-mail app with the subject already filled in.
General questions
Anything about Syniray that is not support, Syniray Enterprise, privacy or a legal matter.
[email protected]Support
Help with your account, credits, payments, cancelling a plan, or something that is not working. The best way is a request on Help Syniray (help.syniray.ai), from your account. Pro and Max accounts also have their own address — [email protected] and [email protected], shown in Settings › Help — which only accepts mail sent from the e-mail of an account with that plan active.
[email protected]Billing
Invoices, payments, refunds and questions about a charge. From your account, the best way is a Billing request on Help Syniray.
[email protected]Syniray Enterprise
Questions about Syniray Enterprise, the pay-as-you-go API for companies and developers: access, your organisation’s account, usage and the prepaid balance.
[email protected]Business and partnerships
Partnerships, integrations, distribution and other business proposals between your company and Syniray.
[email protected]Privacy and your data
Requests about your personal data — access, correction or deletion — and questions about how Syniray handles it.
[email protected]Legal matters
Questions about the Terms of Service, other legal matters and formal notices to Syniray, Inc.
[email protected]
Before you write
What makes a support message useful
Write from your account’s e-mail
Send the message from the e-mail address you use to sign in to Syniray, so your account can be found. The Pro and Max support addresses require it.
Say what happened
Name the product (Chat, Code or Academy), the model if it matters, what you expected and what you saw, with the date and time.
List the steps
Describe the steps that lead to the problem and copy any error message exactly as it appears. A screenshot helps.
Never send secrets
Leave out passwords, card numbers, API keys and other secrets — from the text and from any screenshot.
How your message is handled
Messages sent to these addresses, and any personal data they contain, are handled as described in our Privacy Policy: https://syniray.ai/hub/legal/privacy-policy/