Terms of Service

1. About these Terms

These Terms of Service (the Terms) are an agreement between you and Syniray, Inc. (Syniray, we, us), a corporation organised under the laws of the State of Delaware, United States, whose address is 447 Sutter St, Ste 506 - 1201, San Francisco, CA 94108, United States.

They apply to the Syniray website at https://syniray.ai, to the Syniray web application and its products — Syniray (the Chat and its tools), Syniray Code, Syniray Academy, Syniray Library and Syniray Projects —, to the Syniray Connector software and to the checkout at https://checkout.syniray.ai (together, the Service). Syniray Enterprise, the pay-as-you-go API for developers and organisations, is not covered by these Terms.

By creating an account, by continuing to sign in, or by buying a plan or credits, you agree to these Terms. If you do not agree, do not use the Service.

How we handle personal data is explained in the Privacy Policy at https://syniray.ai/hub/legal/privacy-policy/, and how we use cookies and similar technologies is explained in the Cookie Policy at https://syniray.ai/hub/legal/cookie-policy/. They are separate documents and do not form part of these Terms.

Consumers and business users

In these Terms, a consumer is a person who uses the Service for purposes outside their trade, business, craft or profession. Some sections apply differently to consumers, and they say so. Nothing in these Terms takes away a right that the law of the country where you live gives you as a consumer and that cannot be excluded by contract — your mandatory rights.

If you use the Service on behalf of an organisation, you confirm that you are authorised to accept these Terms for it; both the organisation and you are then bound by them.

2. Who can use Syniray

You must be at least 16 years old to create an account and use the Service. When you set up your account, we ask for your date of birth, and the set-up does not continue for anyone younger than 16. We do not offer accounts to younger people, with or without a parent's consent; if we learn that an account belongs to someone under 16, we will close it.

Paid plans and credit packs may be bought only by a person who has the legal capacity to enter into a binding contract under the law of the country where they live.

You must also be allowed to use the Service under the laws that apply to you. You may not use it if you are barred from receiving it under applicable sanctions or export-control laws.

3. Your account

To use most of the Service you need an account. You can sign in with an e-mail address and a password, or with a supported third-party sign-in such as Google.

Before you can use the Service, you complete a short set-up: you choose a username and give your country, your date of birth, your gender, your job role and a mobile phone number, which you confirm with a code sent by SMS. A phone number can be linked to only one account. The information you give must be true, and you must keep it accurate.

Your country determines the currency in which paid plans and credits are offered to you and is used, together with your billing details, to calculate taxes. Your username, country, date of birth, gender, phone number and e-mail address cannot be changed in the app; if one of them needs to be corrected, write to [email protected] or [email protected] from your account's e-mail address.

You are responsible for keeping your sign-in details secure and for the activity that takes place in your account, except where it results from a failure on our part. An account is personal: do not share it or let other people use it. In Settings › Sessions you can see where your account is signed in and end any other session; if you signed up with a password, you can change it in Settings › Security. If you think someone has used your account without your permission, change your password, end the sessions you do not recognise and tell us at [email protected].

You can delete your account at any time in Settings › Account (Permanently delete account). Deleting your account cancels any paid subscription at once and cannot be undone; see Ending these Terms for what this means for your plan and credits.

4. The Service

Syniray is an AI platform that brings intelligent chat, real-time research, software development, and personalized learning together to help people turn questions and ideas into useful results. It does this by giving you access, through one account, to AI models developed by several third-party providers, together with the tools Syniray builds around them. The Service currently includes:

• Syniray — the Chat, with a choice of AI models, web search with sources, Deep Research, Fact Check, specialised agents, file creation, image generation, read aloud and file uploads;
• Syniray Code — a coding agent that works in Syniray's cloud or, through the Syniray Connector, on your own computer;
• Syniray Academy — an AI tutor for studying, with documents, courses, notes, practice, exams and language learning;
• Syniray Library — the files you uploaded or Syniray created in your conversations;
• Syniray Projects — a way to group your conversations and results.

What each plan includes is described on the pricing page at https://syniray.ai/pricing/, and the products are described in detail in the Hub at https://syniray.ai/hub/. Several products and tools are available only on paid plans; the sections below and the pricing page say which.

The Service changes over time: models are replaced as their providers release new ones or retire old ones, and features are added, improved or withdrawn. How we make such changes is described in Changes to the Service and to these Terms.

5. Plans, prices and payment

Free, Pro and Max

The Service is offered on three plans:

• Free — no payment: a monthly allowance of credits for Syniray 2.0, the default model, with real-time web search and a daily limit on the number of messages. On the Free plan, your Chat conversations are kept only in your browser, not in your account: if you clear your browser's data or use another device, they are no longer available.
• Pro — a paid subscription with a larger monthly credit allowance, the premium AI models, and the products and tools reserved for paid plans, such as Syniray Code, Syniray Academy, Deep Research, Fact Check, agents, file creation, image generation, file uploads and a Chat history kept in your account.
• Max — everything in Pro, with a larger monthly credit allowance, models available only on Max, the choice of the reasoning effort where the model and the product allow it, more answers at the same time in the Chat and the Academy, and a support address reserved for Max subscribers.

The allowance, limits, models and features of each plan are described at https://syniray.ai/pricing/ and in the checkout. What you buy is the plan as described when you subscribe; later changes to a plan follow Changes to the Service and to these Terms.

Prices, currency and taxes

Pro and Max are sold as monthly or annual subscriptions. The annual price covers twelve months for the price of ten monthly payments and is charged in full at the start of each year.

Prices are offered in US dollars, in euros if your account's country is in the European Union, and in pounds sterling if it is the United Kingdom. The prices on the pricing page do not include VAT or other sales taxes. Where tax applies, it is calculated by our payment provider from your billing location and added in the checkout, which shows the price, the tax and the total before you pay.

Payment

Payments are processed by Stripe, our payment provider. You enter your card details in Stripe's payment form, and Syniray does not store them. By subscribing, you authorise us to charge, through Stripe, the payment method you provide for each renewal until the subscription ends. After you subscribe or buy credits, we send you a confirmation by e-mail.

Credit packs are one-time payments, not subscriptions; see Credits.

6. Renewal, plan changes and cancellation

Automatic renewal

A paid subscription renews automatically at the end of each billing period — every month or every year, as you chose — and the price of the next period is charged to your payment method, until the subscription is cancelled. The price charged is the price of your subscription, unless we have changed it as described below under Price changes.

Changing plan

You can move between Pro and Max, or between monthly and annual billing, by choosing the plan on the pricing page — Settings › Plan & Credits takes you there with Upgrade — and confirming in the checkout, which shows what will be charged before you confirm.

• A move to a higher plan takes effect immediately, and the price difference for the rest of the current period is charged at once.
• A move to a lower plan also takes effect immediately: the features of the higher plan end at once, and the price difference for the rest of the current period is not refunded. If the billing period stays the same, the lower price applies from your next renewal.
• Your monthly credit allowance becomes that of the new plan.

How to cancel

You can cancel at any time in Settings › Plan & Credits, with Cancel subscription. You can also write to [email protected] and say that you want to cancel your subscription; if you write from the e-mail address of your account, we can confirm straight away that the request is yours. We confirm the cancellation by e-mail.

A cancellation takes effect at the end of the billing period you have already paid for: you keep your plan's features until then, and no further payment is taken. Until that date, Resume subscription in the same place withdraws the cancellation, and the subscription renews as before. A cancellation request that we receive before the renewal date stops that renewal; if that renewal is charged nevertheless, we refund it. At the end of the period, your account moves to the Free plan; see Credits for what happens to your credits.

Cancelling is different from withdrawing from a contract within 14 days, which is explained in Right of withdrawal, and from deleting your account, which ends a subscription immediately (see Ending these Terms).

If a payment fails

If a renewal payment fails, your account moves to the Free plan straight away, and we tell you by e-mail. You can subscribe again at any time.

Price changes

We may change the price of Pro or Max — for example, when the cost of the AI models we provide changes. A new price never applies to a period you have already paid for. Before a new price applies to your subscription, we tell you by e-mail, a reasonable time in advance, with the new price and the date from which it applies; if you do not want to continue at the new price, you can cancel before that date as described above.

7. Credits

What credits are

Credits are the unit in which the Service measures what you use. Most actions consume credits: an answer in the Chat or the Academy, a web search, Deep Research, Fact Check, an agent task, file creation, image generation, read aloud and the work of Syniray Code. How many credits an action uses depends on the model, on the amount of text the model reads and writes (measured in tokens), on web searches and other tools and, for images, on a fixed cost per image shown in Settings › Images. Your balance is shown in Settings › Plan & Credits, and the credits each action used are listed in Settings › Usage.

Monthly allowance

Each plan includes an allowance of credits for each monthly period. The allowance is renewed every month; allowance credits you have not used do not carry over to the next month. When your account moves to a lower plan or to the Free plan, your monthly allowance becomes that plan's allowance.

Credit packs

Any account can buy credit packs, in the checkout or from Settings › Plan & Credits, to add credits to the account. Syniray undertakes to accept those credits as consideration, or part consideration, for the services it supplies through the Service. The number of credits a pack grants is the number stated when you buy it. Credits from packs do not expire while your account exists, and they stay in your account if your plan changes or ends.

When you use the Service, credits from your monthly allowance are used first, and credits from packs after them.

Rules that apply to all credits

• Credits are personal to the account to which they are granted. They are not transferable: they cannot be given, sold, assigned or otherwise moved to another account or to another person.
• Credits have no monetary value. They are not a deposit, not electronic money and not a payment instrument, and they cannot be converted into cash or otherwise redeemed for money by any means.
• Credits are non-refundable once granted, save where a refund is required by mandatory consumer protection law applicable to you — including the right of withdrawal described in Right of withdrawal.
• Credits may be used only for services that Syniray makes available through the Service, and only from the account to which they were granted.
• Credits end when the account to which they were granted is deleted.

How credits are charged

• In the Chat and the Academy, an answer that the model returns empty is not charged.
• If you stop an answer or a task, the work already done is charged.
• In Syniray Code, every call to a model provided by Syniray that reaches the provider is charged, including a call that is interrupted or does not produce a usable answer.
• Before costly actions, the Service may check that your balance covers the expected cost and refuse to start, or pause a task that has run out of credits; you can add credits and continue.
• When we change how many credits a model or a feature uses, the change applies only to use after the change; see Changes to the Service and to these Terms.

8. Right of withdrawal

Who has this right

If you are a consumer living in the European Union or in the United Kingdom, you have the right to withdraw from a contract for a paid subscription or for a credit pack within 14 days, without giving any reason. The withdrawal period expires 14 days after the day on which the contract is concluded — the day you subscribe or buy the pack. If you live elsewhere, the law of your country may give you a similar right; nothing in these Terms limits it.

How to withdraw

To withdraw, tell us before the 14 days end, with a clear statement — for example, an e-mail to [email protected] from the e-mail address of your account. You may use the model form below, but you do not have to. It is enough that you send your statement before the period ends. We confirm receipt by e-mail without undue delay.

What happens when you withdraw

We refund the payments we received from you for that contract, less the amount described in the next paragraph, without undue delay and at the latest within 14 days of the day we receive your statement. We use the same means of payment you used, unless you expressly agree otherwise, and you pay no fee for the refund. A subscription you withdraw from ends, and your account moves to the Free plan; the credits of a pack you withdraw from are removed from your balance.

Paid plans and credits are supplied immediately. If you asked us to start supplying the service before the end of the withdrawal period, you pay an amount proportionate to what was supplied until you told us that you were withdrawing:

• for a subscription, the part of the price that corresponds to the days of the period that had already passed;
• for a credit pack, the part of the price that corresponds to the credits of that pack you had already used.

If the service had been fully supplied at your express request before you withdrew — for example, all the credits of a pack had been used — and you had acknowledged that you would then lose the right of withdrawal, the right no longer applies.

Model withdrawal form

(Complete and send this form only if you wish to withdraw from the contract.)

• To: Syniray, Inc., 447 Sutter St, Ste 506 - 1201, San Francisco, CA 94108, United States — [email protected]
• I hereby give notice that I withdraw from my contract for the provision of the following service: …
• Ordered on: …
• Name of consumer: …
• Address of consumer: …
• E-mail address of the Syniray account: …
• Signature of consumer (only if this form is notified on paper)
• Date: …

9. Acceptable use

You may use the Service only lawfully and in line with these Terms. In particular, you must not use it to:

• create, request or share any sexual content involving minors, or any content that sexualises or exploits children;
• create or share intimate or sexually explicit images, video or audio of a real, identifiable person without that person's explicit consent — including content altered or generated by AI —, or any depiction of a real person designed to make others believe it is genuine (a deepfake);
• harass, threaten or defame any person, incite violence or hatred against any person or group, or encourage anyone to harm themselves;
• plan, assist or commit crimes, fraud or scams, or develop weapons capable of mass harm;
• write, run or spread malware, attack or gain unauthorised access to any system, network or account, or use Syniray Code or its cloud environment for attacks, for sending spam, for mining cryptocurrency or for anything that harms third-party systems;
• infringe intellectual-property, privacy or other rights, or process other people's personal data without a lawful basis;
• make decisions with legal or similarly significant effects on people — for example about employment, credit, housing, insurance, education, health care or access to public services — based solely on the Service's output, without meaningful human review;
• pass off AI-generated content as made by a person where the law requires it to be disclosed as AI-generated, or publish deepfakes without the disclosure the law requires;
• get around usage limits, credit charges, plan restrictions, safety measures, the permissions of Syniray Code or of the Connector, or the security of the Service; probe or overload the Service; or create accounts in bulk;
• access the Service by automated means other than the features we provide, resell or sublicense access to it, or share an account with other people;
• use the Service in breach of applicable sanctions or export-control laws.

The AI providers whose models you use also have usage policies, and requests that break them may be refused. If you use Syniray Academy in connection with an assessment, you must respect the rules of your school, university or examining body.

How we enforce these rules

We use technical measures to prevent abuse: usage and rate limits, confirmation of a phone number at sign-up, permission checks in Syniray Code, and the safety systems of the AI providers, which may refuse a request or an answer. We do not routinely read your conversations or files. We may look at specific content when it is reported to us, when the law requires it, or when it is necessary to investigate a breach of these Terms or a security incident.

If you break these rules, we may refuse a request, remove content or disable a public share link, limit features, or suspend or close your account, depending on how serious the breach is; see Ending these Terms. When we restrict your account or your content, we tell you the reason, unless the law prevents us or telling you would compromise security or an investigation, and you can ask us to review the decision by writing to [email protected].

Reporting content

If you believe that content made available through the Service — for example, on a public share link — is illegal or infringes your rights, write to [email protected] with the link, the reason and your contact details. We review reports and act on them as appropriate, and we may tell the person who shared the content about our decision.

10. AI models and their answers

Answers are generated by AI

The answers, files, images, code, voice and other output of the Service are generated by artificial-intelligence models, not written by people. When you use the Service, you are interacting with an AI system. Syniray gives the models its own instructions and context — for example your settings and, when you use them, your memory, sources found by web search and your files — and the models produce the output.

The models and their providers

The models are developed and run by third-party providers: OpenAI, Anthropic, Google, DeepSeek, Moonshot AI (Kimi), Z.AI (GLM) and xAI (Grok). The models available on each plan are listed on the pricing page. Syniray 2.0, the default model and the model of the Free plan, is a model offered by Syniray, built on open-source model technology and run through one of these providers. Some auxiliary steps — such as deciding whether a question needs a web search, preparing a work plan, choosing a model in Best Mode, giving a conversation its title or running a web search — may be carried out by models other than the one you chose. The Privacy Policy explains which data each provider receives.

Providers change, update and retire their models. When that happens, we may replace a model with another — often its successor — and the name shown in the Service changes accordingly.

Limits of AI answers

AI output can be inaccurate, incomplete, out of date, biased or offensive, and it may sound confident when it is wrong. The same question can receive different answers. Sources found by web search come from third-party websites that Syniray does not control. You are responsible for checking output before you rely on it or share it, especially where an error could cause harm.

The Service does not give professional advice. Its output is not legal, medical, psychological, financial, tax or any other professional advice, and it does not replace a qualified professional. The Service is not an emergency or crisis service: if you or someone else is in danger, contact your local emergency services.

Reasoning effort and Best Mode

On Pro, the reasoning effort of the models is set automatically for each question. On Max, you can choose it where the model and the product allow it. In Best Mode, available on Pro and Max, the Service chooses the model for each question.

11. Chat tools and features

Web search and sources

When a question needs current information, the Chat can search the web and show the sources it used. Deep Research (Pro and Max) splits a question into steps, researches each one on the web and writes a report with its sources. Fact Check (Pro and Max) checks claims against the web and gives an assessment of each one, with its sources. A source being shown does not mean that it is reliable or that it supports the answer, and a Fact Check assessment is generated by AI and is not a guarantee. A search can sometimes return no results or be unavailable. To show a source's title, description and icon, Syniray's servers may visit that page.

Deep Research and other long tasks can be stopped; the work already done is charged. When your credits are not enough to continue, a Deep Research run may pause, and you can continue it, for a limited time, after adding credits.

Agents

Agents (Pro and Max) carry out tasks in several steps — research, data, spreadsheets, presentations, documents and websites — using tools such as web search, reading web pages and creating files.

Files

On Pro and Max, you can upload images, PDF files and text files for the models that can read them, within the limits shown in the product, and ask the Chat to create Word, PDF, Excel and PowerPoint files from your conversation. A file created at your request is charged only when it is delivered. The files you upload and the files created in the Chat are kept in your Library; see Library and Projects.

Images

On Pro and Max, you can generate images from a description and edit images, using image models from OpenAI and Google, at the credit cost shown in Settings › Images. Generated images normally carry a visible Syniray mark, which you must not remove or hide to make an image look as if it were not generated by AI. You must have the right to use any image you upload for editing, and you must not use image generation in breach of Acceptable use, in particular to depict real people in intimate or deceptive ways.

Read aloud and voice input

Read aloud turns an answer into speech with a synthetic voice generated by AI; it is available on every plan and uses credits for the parts of the answer that are delivered to you. Voice input uses your browser's speech recognition, which is provided by the maker of your browser, not by Syniray.

Sharing

You can create a public link to a conversation or a result. Anyone who has the link can see what you shared, including its files, without signing in. You are responsible for what you share, and you can turn a link off at any time.

Long answers and limits

A long answer may stop when it reaches the model's output limit; you can continue it, which uses more credits. Each plan has a limit on how many answers can be generated at the same time in the Chat and the Academy, and the Free plan has a daily limit on messages.

12. Syniray Code and the Connector

Syniray Code is a coding agent available on Pro and Max. It reads and changes files, runs commands and uses tools to carry out the tasks you give it. It works in one of two places, which you choose for each session:

• Syniray's cloud — the agent works on a project workspace stored on Syniray's servers, and the commands it runs are executed in a restricted environment (a sandbox) on those servers. A workspace is kept until you delete its project.
• Your computer — through the Syniray Connector, the agent works in folders you authorise on a computer you control, and the commands it runs are executed on that computer, with the access your user account has there.

Permissions and your responsibility

For each session, you choose what the agent may do without asking: Ask before changes, where it asks before it runs a command or changes or deletes a file, or Trusted workspace, where it carries out ordinary actions in the project without asking. Some actions ask for your approval in either mode — for example, entering a password on a web page or downloading a file — and, after the agent has read content from the web, sensitive actions (involving secrets or credentials, the network, installing software, deleting files or anything outside the project) also ask for it in a Trusted workspace.

Code written or changed by AI can contain errors, security weaknesses or material covered by third-party licences. You are responsible for reviewing it, for the commands you approve or allow, for keeping backups and version control of your work, and for using what the agent produces in accordance with the law and with the licences that apply. Do not authorise folders containing data you do not want the agent or the model providers to read.

The Syniray Connector

The Syniray Connector is a program you install on your own computer so that Syniray Code can work there. Download it only from the installation guide at https://syniray.ai/hub/discovery/connector-installation/ and check its SHA-256 as the guide explains. The Connector needs Node.js; the guide lists the systems it runs on and says on which of them Syniray has tested it. You pair it with your account using a one-time code, and you choose in Settings › Code › Computers which folders and permissions it has: every permission is off until you turn it on, and any extension of its access must also be approved on the computer itself. The Run commands permission is the broadest: a command that runs can reach files outside the authorised folder, so grant it only for projects you trust. The Connector connects out to Syniray and does not wait for connections from the internet. You can disconnect or remove a computer at any time in Settings; removing it does not delete anything on your computer, and you uninstall the Connector by deleting its folder and the .syniray folder in your home folder.

We grant you a personal, non-exclusive, non-transferable and revocable licence to install and run the Connector on computers you control, only to use the Service. Optional components that the Connector installs when you ask it to, such as its browser module, are third-party open-source software provided under their own licences.

Models, your own API keys and local models

A session can use a model provided by Syniray and paid for with credits; a model from your own account with a provider, through your own API key (BYOK); or, on your computer, a local model. With your own key:

• you may connect only keys you are entitled to use, and your use of the provider's models is governed by your agreement with that provider, which bills you directly for the calls made with your key;
• Syniray keeps your key encrypted on its servers and uses it only to make the model calls of your sessions and to check that it works; you can check, revoke or delete it at any time in Settings › Code › API keys;
• Syniray does not charge credits for model calls made with your key, but it charges credits for the services it provides in the session, such as web search.

With a local model, the model runs on your computer, but the session — your messages, the agent's actions and its answers — is still shown and kept in your Syniray account, and the title of a new session is still written by a model provided by Syniray, as the Privacy Policy explains.

Web access and credits

Depending on where it works, Syniray Code can search the web or open web pages in a browser; web searches are charged in credits. Content read from the web is treated as untrusted, and the actions that follow it may require your approval. The credits of a Syniray Code session are charged as described in Credits; when your credits run out, the session pauses and can be continued after you add credits.

13. Library and Projects

Syniray Library

The Library brings together the files you uploaded and the files Syniray created in your conversations. Any signed-in account can view, search, organise into folders, download and delete its files; uploading files and attaching them to a new conversation require an active Pro or Max plan. The files you upload yourself are subject to a storage limit per account; the Service tells you when you reach it.

Files stay in your Library until you delete them. Deleting a conversation does not delete its files, and a file you delete from the Library no longer opens from the conversation that used it. The Library is not a backup service: keep your own copies of the files that matter to you.

Syniray Projects

Projects let you group your Chat conversations, Deep Research reports, fact checks, documents and agent tasks, with a name, a description and a shared-context text that you write. Projects are available on every plan. An item belongs to at most one project, and deleting a project does not delete the items in it. The projects of Syniray Code are separate and are managed in Syniray Code.

14. Syniray Academy

Syniray Academy is an AI learning platform for students, available on Pro and Max. It includes an AI tutor, your study documents, courses, notes and subjects, quizzes, practice and mock exams, study plans, language learning and research with sources.

• For individual study. The Academy is intended for your own learning. It is not intended for use by schools, universities or other institutions to evaluate students, decide admissions or award qualifications, and its grades and feedback are not an official assessment or a certification.
• Grading. Some questions are graded automatically by fixed rules and others by the AI model you choose. Grades, explanations and study plans can be wrong, and you should check them against your course materials.
• Academic integrity. You are responsible for following the rules of your school, university or examining body. The tutor may decline to help with an assessment that you say you are taking at that moment.
• Your documents. The documents you add are used to answer your questions about them and stay in the Academy until you delete them, within the limits shown in the product. Files you export from the Academy can be downloaded for a limited time.
• Web research. When a question needs current information, the tutor can search the web and show its sources; the search is charged in credits.
• Academic memory is off unless you switch it on. Before it starts, the Academy explains what it keeps, for how long and which providers receive it, and asks for your agreement. In Settings › Academy you can see, change, export and delete what it holds, or switch it off; if your paid plan ends, the Academy page still lets you see, export and delete it and switch it off. It is used only by the Academy tutor, never by the Chat.

Some Academy features have limits that depend on your plan; those limits are shown in the Academy.

15. Memory and personalisation

These settings shape the answers of the Chat. They are not used by Deep Research, Fact Check, agents, file creation, Syniray Academy or Syniray Code.

• Personalization (every plan): the instructions you write in Settings › Personalization, up to the length shown, are given to the model with every Chat message, on any model. The model follows them unless they conflict with its safety rules or with its identity as Syniray. To stop using them, clear the text and save.
• Memory (Pro and Max): Settings › Memory holds only what you add there yourself; asking the Chat to remember something in a conversation does not save it to Memory. While Use memory is on, your saved memories are given to the model with every Chat message. You can delete one memory or all of them, or switch Memory off, which stops their use without deleting them. If your account moves to the Free plan, your saved memories are not deleted and may continue to be used in the Chat; to have them deleted, write to [email protected].
• Your profile and recent activity: to make answers relevant, the Chat also gives the model your preferred name, job role, country and local time and, when your conversations are kept in your account (on Pro and Max, including conversations kept after a move to the Free plan), short extracts of the most recent messages of your Chat conversations — your messages and the answers — with the titles of those conversations. Switching Memory off does not stop this.

Do not put in these settings anything that you do not want the model providers to receive with your messages.

16. Your content and intellectual property

Your content

Your content means what you put into the Service — messages, instructions, files, images, code, documents and settings — and the output the Service generates for you. As between you and Syniray, you keep all the rights you have in what you put in and, to the extent the law allows and subject to the terms of the AI providers, the rights in the output belong to you. Output may not be protected by copyright, and similar output may be generated for other people.

You give Syniray a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your content only as needed to provide the Service to you, to keep it secure and to comply with the law — including sending it to the AI providers and other service providers that run the features you use. This licence ends when your content is deleted from the Service, except for copies we are required by law to keep and for content you shared publicly, for as long as the share link is active. Syniray does not train or fine-tune AI models with your content.

If you rate an answer or send us suggestions, we may use them to improve the Service, without any obligation to you.

Your responsibility

You are responsible for your content and for having the rights and permissions needed to submit it — including the consent of the people whose personal data or images you include. Do not submit content that is unlawful, that infringes the rights of others or that contains malware. You are responsible for how you use the output, including checking it and making sure that publishing or using it does not infringe anyone's rights or the law.

Syniray's rights

The Service — its software, including the Syniray Connector, its design, texts, logos and trademarks — belongs to Syniray or its licensors. On the conditions of these Terms, we give you a personal, non-exclusive, non-transferable and revocable licence to use the Service for its intended purpose. You may not copy, modify, reverse-engineer or create derivative works of the Service, except where the law allows it, and you may not use Syniray's name or marks without our permission.

Copyright notices

If you believe that content on the Service infringes your copyright, send a notice to [email protected] with: the work you believe is infringed; the content concerned and where it is; your contact details; a statement that you believe in good faith that the use is not authorised by the owner, by the owner's agent or by the law; a statement that the information in your notice is accurate and that you are the owner of the right or authorised to act for the owner; and your physical or electronic signature.

17. Third-party services

The Service relies on third-party services, including:

• the AI model providers named in AI models and their answers, which receive the content needed to produce each answer;
• Stripe, which processes payments and calculates taxes;
• Google, for signing in with Google and, through Firebase Authentication and reCAPTCHA, for confirming your phone number;
• Cloudflare, through which the Service's traffic passes;
• the websites that web search, Deep Research, Fact Check, agents, Syniray Academy and Syniray Code read or open for you;
• when you use your own API key, the provider you chose.

These providers act under their own terms and policies, which may apply to you when you use them through the Service — for example, a provider's usage policy, or your own agreement with a provider whose key you connect. We are not responsible for third-party websites or for the content they publish, and the availability of the Service depends in part on these providers. How they handle personal data is described in the Privacy Policy.

18. Availability and support

We work to keep the Service available and working well, but we do not guarantee that it will be uninterrupted, free of errors or available at any particular time, and we do not offer a service level agreement (SLA). The Service may be unavailable during maintenance, updates or incidents, or when an AI provider, Stripe, Cloudflare or another service we rely on is unavailable; a particular model or tool may be temporarily unavailable even when the rest of the Service works. Usage limits, such as limits on the number of requests or of answers at the same time, may apply to protect the Service.

Support is provided by e-mail, at [email protected], and Settings › Help gives Pro and Max subscribers the address for their plan, including a support address reserved for Max subscribers. We answer as soon as we reasonably can, but we do not commit to a response time.

If you are a consumer, nothing in this section limits the rights the law gives you if the Service is not supplied or does not conform to the contract.

19. Ending these Terms

By you

You can stop using the Service at any time. To end a paid subscription, cancel it as described in Renewal, plan changes and cancellation; to end the contract altogether, delete your account in Settings › Account.

Deleting your account cannot be undone. It cancels any paid subscription immediately, without a refund of the rest of the period and without prejudice to your right of withdrawal, and your credits, conversations and other content are deleted as described in the Privacy Policy. If you want to keep your plan until the end of the period you paid for, cancel first and delete your account afterwards. Before you delete it, download anything you want to keep.

By Syniray

We may suspend or close your account, or end your access to all or part of the Service:

• if you seriously or repeatedly break these Terms, or use the Service in a way that creates a serious risk of harm or of legal liability for others or for Syniray;
• if we are required to do so by law or by a competent authority;
• if a payment is reversed or disputed without a valid reason; or
• if we stop providing the Service or part of it.

Except where the law prevents it, where immediate action is needed to stop serious harm, or where telling you would compromise security or an investigation, we tell you in advance and give you our reasons; where possible, we give you the chance to fix the problem first. If we stop providing the Service as a whole, we give you reasonable notice in advance.

If we end a paid subscription for a reason other than a serious or repeated breach of these Terms on your part, you are entitled to a refund of the part of the price you paid in advance for the period after the end. If you are a consumer and, for such a reason, we close your account or stop providing the Service, we also refund the part of the price of your credit packs that corresponds to the credits you had not used. If we end a subscription because of a serious or repeated breach of these Terms on your part, we are not obliged to refund the current period, unless mandatory law provides otherwise.

What happens next

When your account ends, your right to use the Service ends, and your content is deleted as described in the Privacy Policy. If your paid plan ends but your account continues, your content is not deleted, but the features of paid plans — including some ways of viewing, exporting or managing your content — are no longer available until you subscribe again. The sections that by their nature should continue to apply — for example Your content and intellectual property, Disclaimers, Limitation of liability, Indemnity (business users) and Governing law and disputes — continue to apply.

20. Disclaimers

To the extent the law allows, the Service is provided as is and as available. Except as expressly set out in these Terms, Syniray gives no warranty — express or implied — that the Service or its output will be accurate, complete, reliable, fit for a particular purpose, uninterrupted or free of errors, or that it will meet your requirements.

If you are a consumer, this does not affect your statutory rights. In the European Union and the United Kingdom, digital services must conform to the contract and to what you can reasonably expect, and if the Service does not, you have the remedies the law gives you — such as having it brought into conformity, a price reduction or ending the contract.

21. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for damage caused intentionally or by gross negligence, or for any other liability that cannot be excluded or limited under the law that applies.

Subject to that:

• we are not liable for loss that was not reasonably foreseeable when you accepted these Terms, or for indirect or consequential loss;
• we are not liable for loss of profits, revenue, business, goodwill or business opportunity — if you are a consumer, the Service is provided to you for your private use;
• we are not liable for loss to the extent it was caused by you — for example, by relying on AI output without checking it, or by commands and changes you approved or allowed in Syniray Code —, by third-party websites, or by events beyond our reasonable control;
• our total liability to you for all claims relating to the Service is limited to the greater of the total amount you paid us for the Service in the 12 months before the event giving rise to the claim and 100 units of the currency of your account (US dollars, euros or pounds sterling).

If you are a consumer, these limits apply only to the extent permitted by the mandatory law of the country where you live, and they do not affect your statutory rights.

22. Indemnity (business users)

This section does not apply to consumers.

If you use the Service for the purposes of your trade, business, craft or profession, you agree to indemnify Syniray against claims by third parties, and against the resulting losses, damages and reasonable legal costs, to the extent they arise from your content, from your use of the Service in breach of these Terms or of the law, or from your infringement of the rights of others. We will tell you promptly about any such claim and allow you to take part in the defence.

23. Governing law and disputes

These Terms, and any dispute about them or about the Service, are governed by the laws of the State of California, United States, without regard to its conflict-of-law rules. The courts of San Francisco, California, have jurisdiction over disputes.

If you are a consumer, the choice of California law does not deprive you of the protection of the mandatory provisions of the law of the country where you live. If you are a consumer living in the European Union or the United Kingdom, you can also bring proceedings in the courts of the country — or, in the United Kingdom, of the part of it — where you live, and we can bring proceedings against you only there. Consumers living elsewhere keep any right their law gives them to bring proceedings in their own courts.

There is no arbitration clause in these Terms, and nothing in them prevents you from going to court or from contacting a consumer protection authority.

Complaints

If you have a problem with the Service, please tell us first — at [email protected] for questions about your account, plan or credits, or at [email protected] for legal matters — so that we can try to resolve it. Syniray is not currently a member of an alternative dispute resolution scheme.

24. Changes to the Service and to these Terms

Changes to the Service

We may change the Service — add, change or remove models, features or limits, or change how many credits a model or a feature uses — for valid reasons: when an AI provider changes, updates or retires a model or changes its prices; to keep the Service secure or prevent abuse; to comply with the law or with a decision of an authority; to fix errors; or to improve the Service. We tell you clearly about the changes that affect how you use the Service.

If you are a consumer and a change has more than a minor negative effect on your access to a paid plan or on your use of it — for example, the removal, without an equivalent, of a feature or a model you use, or a significant increase in the credits an action uses — we tell you about it in advance by e-mail, and you can end the contract free of charge within 30 days of the change or of being told about it, whichever is later; we then refund the part of the price you paid for the period after the end. Changes to the price of a subscription follow Renewal, plan changes and cancellation.

Changes to these Terms

We may update these Terms to reflect changes to the Service, to the law or to how we operate. We tell you about material changes at least 30 days before they take effect, by e-mail or by a notice in the Service, unless a change is required sooner by law or is needed urgently to protect the security of the Service or of its users. Changes do not apply to the past. If you do not agree with a change, you can cancel your subscription and stop using the Service before it takes effect. If you are a consumer and the change is to your disadvantage, you can instead end your subscription on the day the change takes effect, by writing to [email protected] before that day, and we refund the part of the price you paid in advance for the period after the end. If you continue to use the Service after that date, the updated Terms apply. The date of the current version is shown at the top of this page.

25. General

• Entire agreement. These Terms, together with the description of your plan at the time of purchase, are the whole agreement between you and Syniray about the Service. If you are a consumer, this does not exclude any statement that the law makes part of your contract.
• Severability. If a court finds part of these Terms invalid, the rest stays in force.
• No waiver. If we do not enforce a right straight away, we can still enforce it later.
• Transfer. You may not transfer your rights or obligations under these Terms to anyone else. We may transfer ours to another company as part of a reorganisation, merger or sale of our business, provided your rights are not reduced. We will tell you before the transfer and, where the law requires your consent, we will ask for it; if you are a consumer and do not agree, you can end the contract before the transfer, and we refund the part of the price you paid in advance for the period after the end.
• Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as failures of the services we rely on, natural disasters or acts of authorities; we will do what we reasonably can to limit their effects.
• Notices. We send notices about your account and about these Terms to the e-mail address of your account or show them in the Service. You can send notices to [email protected] or to our postal address.
• Third parties. No one other than you and Syniray has rights under these Terms.
• Language. These Terms are written in English and in European Portuguese and translated into the Service's other interface languages. If the English and the Portuguese versions differ, the English version prevails, except that, if you are a consumer, the version more favourable to you applies. Where a translation into another language and the English text differ, the English text prevails.

26. Contact

Syniray, Inc., 447 Sutter St, Ste 506 - 1201, San Francisco, CA 94108, United States.

• Legal matters and formal notices: [email protected]
• Privacy and personal data: [email protected]
• Support, cancellation and withdrawal: [email protected]